Word by word. Fans usually claim that she got the backlash from the radio and the American public because the album was very political and critical, putting her on a pedestal for her “courage” and showing her like a hero or something whereas in reality it really wasn’t. Instead it was apolitical and highly ego-central. It was not successful because the album was subpar, and its sound was far from what the American audience in general liked back then, that is R&B/hiphop. Personally I like this album, but generally speaking it was not meant to be popular. When Madonna made good music (‘Hung Up’) or the sound that would appeal to her citizens (‘4 Minutes’), she saw success in the US again. Besides, her 2004 tour in the US was extensive and played sold-out. On the other hand, “American Life” wasn’t unsuccessful only in the US. International sales of the album was slow and low, too.
In short, the “American Life” era seems full of myths among the fans. In reality it was a mediocre era.