Her uk store is absolutely useless and don’t seem like they can handle the whole situation. It was exactly the same commotion with madame X with them never updating I got my orders finally sorted about three months later after releases!
My USA store order has not moved in over two weeks and no response to emails sent to the us store.
Have just chatted to them via online chat they are absolutely cluesless and seem to be posting generic responses and not even looking at order issues, now blaming everything on Royal Mail strikes, just how is it their fault when they have not yet even dispatched it! Everything was ordered straight after announcement, they ended chat without replying!