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patrice1711

Unapologetic Bitches
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Posts posted by patrice1711

  1. OMG, my bomber has arrived at customs here in Belgium....and i need to pay 161 euro extra for all custom taxes!!!! WTF!!!!!! what an expensive jacket this is now!!!!!!knowing the XL order will be toooo big alsooo ...and was planning to buy more stuff next saturday at the venue....guess that's out of the question!!!!!!!!! should have waited ,was too affraid ,not getting it at all!!!                                                                                                 .......never gonna order,buying stuff again from US store!!!!!!!  :Madonna034::Madonna039:

  2. they finally respond from the US store....so,orders can not te changed,for exchanging the sizes,..they did say i could cancel my order,for another order,...but the bomber is sold out as we all know,...so i will stick to my XL size now....maybe it will fit? seems we all have the same issues here ....

     

    Hello Patrice,
     
    We appreciate that you've taken the time to contact us! 

    Unfortunately, we are unable to make any changes to the items in an order once it is placed. 
     
    I may be able to cancel the order if you would prefer to place a new order. If you would like to proceed with that option, please let us know. 
     
    Please feel free to reach out if you have any further questions or concerns.
     
    Sincerely,

  3. 2 hours ago, cosmic_system said:

    I wanted to cancel my order and buy it at the UK store (before the latest sold out), they emailed me the other day with this:

    Thank you for reaching out to us! 

    If you are receiving this message, it is because we are a little behind on getting to your ticket.

    We are working diligently to answer all tickets and you should be provided with a resolution very soon.

    Thank you again for your patience and understanding.

    Sincerely,

    Customer Service

    If you go to the help center they say they can't change or cancel an order when they received it, unlike the UK store that can do it if it's not shipped. 

    THXXX,... i keep getting this message like 10 times now....for 4 days

    Thanks for reaching out to our Customer Service Team! We're thrilled to help you out. Our team is busy making magic happen  and will get back to you ASAP.

     Our Hours: We're available to assist you from 9am to 6pm EST, Monday to Friday. Rest assured, we'll be in touch once we're back online if you message outside these hours.

    If you need further assistance or have something unique to discuss, just hang tight. Our squad of friendly customer service champs is all ears and will reach out soon!

    We absolutely love hearing from our customers, and your feedback means the world to us. So, feel free to drop us a line anytime.

    We appreciate your business and we can't wait to work with you!

    Cheers!

     

     

    ##- Please type your reply above this line -##

    Your request (905473) has been received and is being reviewed by our support staff.

    Here are some great articles that may help:

    Do any of these articles answer your question?

  4. 2 hours ago, Madame X said:

     

    Well, for Germany I calculated this:

    $ 250 (bomber jacket)

    - $ 25 (10% discount)

    + $ 19,28 (standard shipping)

    = $ 244,28 (~ € 230)

    Custom fees: + 12% (€ 27,60)

    VAT: + 19% (€ 48,94)

    End price: approx. € 306

    Still cheaper than importing it from the UK store (approx. € 345 all together). 
     

    Is it normal, it takes this long to fullfil an order? It's not a pre-order item.

    THXXX, think this will be for Belgium then around 20 euro more, VAT is 21% here,.. custom fees are a bit higher ...the jacket ,payed with paypal yesterday was 241 euro. still no answer to change it for another size from US store ! 😟

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