danielsevilla 936 Posted March 10, 2020 Share Posted March 10, 2020 Hi guys! Are you also struggling to get a refund from Ticketmaster France? I haven't heard from them to get a refund from my VIP Medellín package (more than €1330) for the 1st of March. I contacted them after the show was cancelled and I haven't heard anything from them after 10 days. Worst company EVER. Are you also dealing with them? Thanks! Quote Link to comment Share on other sites More sharing options...
SimonVenekeo 1,893 Posted March 10, 2020 Share Posted March 10, 2020 We were to attend the same day as well. My friend contacted them maybe the 2-3 and his refund was to take up to 4 weeks to return (he's from the US and we both had collectors tickets). He got his over the weekend. Meanwhile I still haven't heard back from them at all. Quote Link to comment Share on other sites More sharing options...
danielsevilla 936 Posted March 10, 2020 Author Share Posted March 10, 2020 3 minutes ago, SimonVenekeo said: We were to attend the same day as well. My friend contacted them maybe the 2-3 and his refund was to take up to 4 weeks to return (he's from the US and we both had collectors tickets). He got his over the weekend. Meanwhile I still haven't heard back from them at all. It is incredible that we have to apply for a refund when the show has been cancelled ??♂️ I have tried through email, facebook and Twitter and NOTHING. Quote Link to comment Share on other sites More sharing options...
RinoTheBouncer 1,130 Posted March 11, 2020 Share Posted March 11, 2020 They should’ve automatically refunded people rather than had people apply for a refund for a show that never happened. This is becoming a joke. Quote Link to comment Share on other sites More sharing options...
sepulveda 16 Posted March 11, 2020 Share Posted March 11, 2020 8 hours ago, danielsevilla said: Hi guys! Are you also struggling to get a refund from Ticketmaster France? I haven't heard from them to get a refund from my VIP Medellín package (more than €1330) for the 1st of March. I contacted them after the show was cancelled and I haven't heard anything from them after 10 days. Worst company EVER. Are you also dealing with them? Thanks! My refund for the cancelled 20 February show arrived on 2 March. I made the refund request on 12 February. On 25 February they sent me an e-mail saying that the refund would be processed within 2-3 weeks. It’s unbelievable but it took them 3 whole weeks to reimburse me for the cancelled event. castiglione 1 Quote Link to comment Share on other sites More sharing options...
aprilshack 140 Posted March 11, 2020 Share Posted March 11, 2020 Refund arrived today less than a week after i threatened them to involve my bank. Keep tweeting and DM’ing them. Quote Link to comment Share on other sites More sharing options...
apj 142 Posted March 11, 2020 Share Posted March 11, 2020 they are especially bad at the moment due to the number of events cancelled. you should have at least got an auto-reply after submitting the online request form though, unless you had to post something back. Quote Link to comment Share on other sites More sharing options...
milotjuh 975 Posted March 11, 2020 Share Posted March 11, 2020 They did reimburse the cancellation insurance I had also purchased (eventho their website said it would not be refunded, which would have been...bizarre), so that was nice. The couple of euros of service costs weren't refunded. They also replied to my questions in French despite my messages being in English Quote Link to comment Share on other sites More sharing options...
aprilshack 140 Posted March 11, 2020 Share Posted March 11, 2020 There was about £40 not refunded, inc the fees and insurance. Quote Link to comment Share on other sites More sharing options...
truerebel 958 Posted March 12, 2020 Share Posted March 12, 2020 after 3 emails, they finally replied with the same generic "refund will be issued within 2-3 weeks". It was received 2 days ago (I requested it on 2/12!!! Oh, and I REFUSED to send my physical tickets back; they did not question it. Quote Link to comment Share on other sites More sharing options...
Flo 8 Posted March 31, 2020 Share Posted March 31, 2020 (edited) Is there anyone who has received a refund?There are no e-mails, no information on when this will happen. I'm waiting for a refund of 2 tickets for the March 10. Edited March 31, 2020 by Flo (see edit history) Quote Link to comment Share on other sites More sharing options...
apj 142 Posted March 31, 2020 Share Posted March 31, 2020 I received an email on Sunday that my request has been submitted to the accounting department. (mar 11 ticket, refund requested mar 9) Flo 1 Quote Link to comment Share on other sites More sharing options...
patrice1711 2,083 Posted May 31, 2020 Share Posted May 31, 2020 can you guys,help out here!!!! i've sended my signed letter,with the copies of our two tickets,as they requested on their site...but still no REFUND!!!!! it's been 2 months now. where can i find the correct emailadress to keep demanding our money,please don't know how twitter goes. THXXX in advance Voguerista 1 Quote Link to comment Share on other sites More sharing options...
Blue Jean 15,103 Posted May 31, 2020 Share Posted May 31, 2020 That's fucked up patrice1711 1 Quote Link to comment Share on other sites More sharing options...
patrice1711 2,083 Posted June 1, 2020 Share Posted June 1, 2020 On 3/12/2020 at 3:55 AM, truerebel said: after 3 emails, they finally replied with the same generic "refund will be issued within 2-3 weeks". It was received 2 days ago (I requested it on 2/12!!! Oh, and I REFUSED to send my physical tickets back; they did not question it. hi!!! can i ask, to wich emailadress i can keeping to reply now!!!! i can't find an adress on their site??? THXXX in advance Quote Link to comment Share on other sites More sharing options...
Blue Jean 15,103 Posted June 3, 2020 Share Posted June 3, 2020 I still can’t believe how those cancellations were handled. Or not handled rather. It was truly disgusting. Voguerista 1 Quote Link to comment Share on other sites More sharing options...
Voguerista 11,725 Posted June 3, 2020 Share Posted June 3, 2020 It's sad how long they are taking to refund people. It's just not right. Quote Link to comment Share on other sites More sharing options...
Blue Jean 15,103 Posted June 3, 2020 Share Posted June 3, 2020 I got mine some time ago. But I did put multiple requests in and send complaints to various people... Live Nation in multiple countries, Maverick, Ticketmaster etc Voguerista 1 Quote Link to comment Share on other sites More sharing options...
patrice1711 2,083 Posted June 6, 2020 Share Posted June 6, 2020 still don't know to wich emailadresses i should write toooooo, for ticketmaster.fr!!!!! nowhere to be find Quote Link to comment Share on other sites More sharing options...
norisk_noglory 3,268 Posted June 6, 2020 Share Posted June 6, 2020 1 hour ago, patrice1711 said: still don't know to wich emailadresses i should write toooooo, for ticketmaster.fr!!!!! nowhere to be find you can contact them here assistance@ticketnet.fr jorgeungo 1 Quote Link to comment Share on other sites More sharing options...
patrice1711 2,083 Posted June 7, 2020 Share Posted June 7, 2020 9 hours ago, norisk_noglory said: you can contact them here assistance@ticketnet.fr OHHH THANK YOU MISTER!!!!!! gonna try again, over and over... norisk_noglory 1 Quote Link to comment Share on other sites More sharing options...
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