I am sorry for the issue you've encountered. We have tested the download and can confirm that there is an error with it. Thanks for bringing this to our attention and apologize if it's caused any inconvenience.
A redelivery from the record label has now been requested, so as soon as we get the corrected version, we'll upload it to our stores. We can't, however, give you a specific date for this, so we don't know when it will be fixed, unfortunately. In this position, I can only offer you an exchange for a download of similar retail value.
Please be aware that in case if you decide to proceed with an exchange we will need to remove the corrupted album from your account. Let me know which item you would prefer.
Best regards,
Sergey
So, hopefully Warner corrects it.
I wouldn't hold out any hope of 7digital correcting this issue. I had a similar issue with a different mix and 7digital Ireland wrote the exact same response to me word-for-word, as they did to a friend in the US for a completely separate, similar issue. It's a bog-standard cut-and-paste reply that they send. Believe me, they have no intention of contacting the record company to source a new file. I haven't checked the page for the file but I'm sure they've made no effort to correct the error?
More maxis coming on streaming: "Justify My Love" + "Rescue Me"
in News ✖ Discussion
Posted · Edited by cf80irl (see edit history)
I wouldn't hold out any hope of 7digital correcting this issue. I had a similar issue with a different mix and 7digital Ireland wrote the exact same response to me word-for-word, as they did to a friend in the US for a completely separate, similar issue. It's a bog-standard cut-and-paste reply that they send. Believe me, they have no intention of contacting the record company to source a new file. I haven't checked the page for the file but I'm sure they've made no effort to correct the error?
Honestly, they are the pits