You’ll get an email a few days before the show. Check in for us started at 6:30 and they let us in at 7. We got to stay in the VIP room on our phones for a long time. Until at least 9:30/10. There was a photographer in there taking pictures of us against a backdrop and there was a cute little video booth as well. As far as the Medellín package goes, they take you guys backstage after letting you in. They also make sure to tell you when you’re in the front row that you can’t cross the white line that runs in front of the stage. Hope that helps!