Why are you even here on a Madonna forum? It's quite clear you don't like her.
Based on media trash, you would rarely see anything good about Madonna as that is the route they have gone down for years. Madonna has been slagged off her whole career. That is the narrative. Unfortunately people believe everything they read.
Has she admitted to being not very nice in the past. Yes.
Is she a saint, no. Is anybody. No.
You make it sound like she is just a bitch 24/7, is just plain ridiculous.
....., really nice, sweet, down to earth, and all the "toughness" is just pretense are some descriptions I've heard.
Maybe if people looked for some good, you may just find it.